EF Medispa is a unique medispa offering a wide range of aesthetic and medical treatments. Our mission is to provide clients with personalised care and exceptional service in a professional and welcoming environment.
We are seeking a dedicated and professional Receptionist/Front of House to join our team. The ideal candidate will be the first point of contact for clients, providing outstanding customer service and ensuring smooth clinic operations.

Responsibilities:

• Greet clients warmly and ensure they feel welcome and comfortable.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate staff member.
• Schedule appointments and coordinate consultation bookings efficiently.
• Process payments accurately and maintain client records.
• Handle client feedback and complaints with empathy and professionalism.
• Maintain cleanliness and organization of the reception area.
• Assist with administrative tasks as needed, including data entry and inventory management.
• Collaborate with other team members to ensure a seamless client experience.
• Stay informed about clinic services, promotions, and products to effectively communicate with clients.

Requirements:
Previous experience in a customer service or receptionist role, preferably in a spa, medical, or hospitality setting.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Ability to multitask and prioritise in a fast-paced environment.
Proficiency in computer systems and basic office software.
Knowledge of medical terminology and procedures is a plus.
Flexibility to work evenings and weekends as needed.
Benefits:
EF Medispa offers competitive benefits packages, including employee discounts, referral programs, and opportunities for career growth.
If you are passionate about providing exceptional service and thrive in a client-focused environment, we invite you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team.
Thank you for considering a career with EF Medispa. We look forward to hearing from you!
Job Type: Full-time
Pay: From £25,460.00 per year

Benefits:

• Employee discount
• Referral programme

Experience:

• Receptionist: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Greet clients warmly and ensure they feel welcome and comfortable.
• Manage incoming calls, emails, and inquiries, directing them to the appropriate staff member.
• Schedule appointments and coordinate consultation bookings efficiently.
• Process payments accurately and maintain client records.
• Handle client feedback and complaints with empathy and professionalism.
• Maintain cleanliness and organization of the reception area.
• Assist with administrative tasks as needed, including data entry and inventory management.
• Collaborate with other team members to ensure a seamless client experience.
• Stay informed about clinic services, promotions, and products to effectively communicate with clients