JOB SPECIFICATION – FRONT OF HOUSE (PART-TIME)

Location: Sanya SPA, New Malden

Hours: Part-Time (17.5 hours per week)

• Friday: 10:00am – 5:00pm
• Saturday: 10:00am – 5:00pm
• Sunday: 10:00am – 4:00pm

ABOUT US

Sanya SPA is an award-winning wellness and beauty destination, recently recognised as Best Beauty SPA London 2024 at the England Business Awards. We pride ourselves on delivering exceptional treatments, outstanding client care, and a luxury spa experience.
We are now looking for a motivated and enthusiastic Front of House team member to join us and support our growing business.

SKILLS & QUALITIES REQUIRED

• Enthusiastic, proactive, and target-driven.
• Strong sales ability with a proven track record of meeting or exceeding goals.
• Excellent communication and interpersonal skills.
• Confident in handling complaints and providing solutions calmly and professionally.
• Strong organisational skills with the ability to multitask.
• A supportive team player with a willingness to assist therapists when required.
• Tech-savvy, comfortable using booking systems, email, and social media.
• A keen eye for detail and pride in maintaining a clean, welcoming environment.

ROLE OVERVIEW

As the first point of contact for our clients, you will play a key role in creating a welcoming and professional atmosphere. The role involves managing client bookings, handling payments, supporting therapists with the smooth running of the spa, and driving sales through exceptional service and communication.

KEY RESPONSIBILITIES

• Greet clients warmly and ensure a five-star experience throughout their visit.
• Manage multiple booking platforms, including scheduling, rescheduling, and taking payments.
• Confidently handle client complaints and resolve issues professionally.
• Support therapists with day-to-day spa operations, including maintaining cleanliness and presentation of the spa.
• Take before-and-after photos of treatments for use on social media (with client consent).
• Communicate effectively with clients in person, via telephone, and email, always maintaining a professional tone.
• Actively work towards surpassing weekly sales targets and upselling treatments.