Role: Front of House Assistant
Location: Flavours Bistro, Saint Catherine’s Hospice
Contract: Fixed term 1 year
Hours: 37.5 per week
Salary: £24,441 per annum
The Front of House Assistant plays a pivotal role in ensuring a seamless and enjoyable dining experience for our customers at Flavours Bistro. This position serves as the face of our bistro, greeting patrons, managing reservations, and overseeing the flow of service. The Front of House Assistant will collaborate closely with our Catering team and other staff members to uphold our commitment to exceptional customer service.

• Welcome customers with warmth and hospitality, creating a positive first impression.
• Manage reservations, seating arrangements, and customer enquiries both inperson and over the phone.
• Develop and maintain our social media presence.
• Coordinate with the kitchen and serving staff to ensure timely and efficient service.
• Maintain cleanliness and organisation in the dining area.
• Handle guest feedback and address any concerns or special requests with professionalism.
• Assist with administrative tasks, including cash handling, invoicing, and recordkeeping.
• Uphold high standards of food safety, sanitation, and guest satisfaction.
  Currently the role is daytime hours only, Monday to Friday. However, as the Bistro develops, the hours of work may change to include evenings and weekends.