Front of House & Security Brand Ambassador, London - Farringdon Road (STARS at Securitas USA Corporate Services

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

15.31

Posted On

15 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Security Awareness, Front Of House Management, Concierge Services, Facilities Coordination, Administration, Vendor Management, Emergency Response, Patrolling, Communication, Multitasking, Problem Solving, Professional Presentation, Discretion, Computer Literacy, Badge Management

Industry

Security and Investigations

Description

Company Description Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Program here: https://www.securitas.uk.com/services/on-site/stars/ Job Description We have a fantastic and exciting opportunity for an experienced Front of House & Security Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, EC1R 3DA. STARS at Securitas provide a “two roles in one" service to our clients, their staff, visitors and customers. This is more than a reception role. You’ll be the face of the building, setting the tone for every interaction and ensuring a five-star experience for employees, visitors and contractors — all while maintaining a safe and secure environment. You’ll combine outstanding customer service across Reception, Concierge, Facilities coordination, Administration and vendor management with calm, professional security awareness. 4 on 4 off nights & weekend days when not working weekend nights 56 hours per week on a rotating shift pattern. Weekday nights (only) and weekend day/night shifts (07:00–19:00 / 19:00–07:00) dependant on rotation. Must be available to work every weekend due to shift pattern £15.31 Per Hour 56 Hours Per Week Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Badge issuing, reconciliation & audits Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Patrolling Qualifications Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation. What You’ll Be Doing • Delivering a polished, personable welcome to all staff, visitors and contractors • Creating a consistently high-end, customer-focused experience • Maintaining an immaculate and professional Front of House environment • Acting as the central point of contact for Front of House operations • Building strong relationships with client teams including Facilities and Office Management • Managing changing priorities with confidence and composure • Providing accurate, timely information and support • Responding calmly and effectively in emergency situations • Championing a high-performance culture and leading by example • Representing both Securitas and our client in line with their values, brand and culture What We’re Looking For • Proven Front of House or corporate hospitality experience • A confident, engaging communicator • Impeccable presentation and attention to detail • Strong organisational skills and the ability to multitask • A proactive mindset with natural problem-solving ability • Professionalism, discretion and integrity at all times Additional Information Company Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place What You Can Expect Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help. Diversity & Inclusion – Be Yourself We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month. Your Benefits STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits. Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs. Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary. Specsavers – Save money on eye tests and when purchasing spectacles. WeCare – A 24/7 online GP, mental health support service, get fit programme and more. Toothfairy – Online access to advice and guidance, from real UK Dentists. Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions. Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals. Free Mortgage Advice Go & Live – Financial Wellbeing Hub Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas Take the Next Step Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today. See a different world. Pay Rate (UK): Hourly

Responsibilities

Deliver a high-end, security-focused hosting experience as the central point of contact for all front of house operations. Ensure the safety of people and property while managing reception, concierge, and facilities coordination.