ABOUT US

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities. We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact careers@bidvestnoonan.co

DUTIES OF A CONCIERGE SECURITY OFFICER

• Meet and greet all visitors promptly, using the correct protocols to ensure that each visitor feels valued and cared for.
• Ensure that an exceptional level of service is always maintained in reception areas and meeting suites, including contacting meeting hosts as required.
• Build and maintain a current working knowledge of all policies, procedures, systems, and developments, as well as general information, to provide staff and visitors with accurate information when needed.
• Ensure that the telephone is answered in a timely and professional manner, with calls transferred to the appropriate personnel or messages taken as needed.
• Maintain close working relationships with the relevant Building Management team and coordinate efforts effectively.
• Handle incidents swiftly and appropriately, adhering to company policies and procedures to ensure safety and security.
• Be aware of hostile reconnaissance techniques and remain vigilant, identifying and reporting any suspicious behaviour to maintain a secure environment.
• Manage protests or demonstrations in a calm and composed manner, ensuring the safety of all individuals while maintaining order and following protocols to minimise disruption.
• Adapt to changes in procedures, policies, or the working environment, ensuring smooth operations through effective change management and assisting others in adapting where necessary.

JOB ROLE REQUIREMENTS OF A CONCIERGE SECURITY OFFICER

• A valid Frontline SIA licence.
• First Aid certificate.
• Previous experience in a similar role.
• Excellent customer service skills with a warm, welcoming, and approachable demeanour.
• Knowledge of Assignment Instructions (AI’s).
• Strong written and verbal communication skills.
• Ability to remain customer/client-focused, providing clear and accurate information to all parties.
• Proficiency in conflict management, maintaining composure and professionalism when handling difficult situations, including protests or public demonstrations.
• Capable of standing for long periods, demonstrating physical stamina and alertness.
• Good telephone manner, with the ability to manage calls efficiently and courteously.
• Basic computer literacy required.
• Ability to work under pressure and effectively manage a range of situations with calm and professionalism.
• Experience in change management, demonstrating flexibility and the ability to support the organisation and colleagues during transitions or adjustments in the work environment.