OVERVIEW

We are seeking a dedicated and experienced Front of House Shift Supervisor to join our dynamic team at this Family owned establishment since 1998. This role is crucial in ensuring the smooth operation of our restaurant during shifts, providing exceptional customer service, and leading our front-of-house staff. As a Front of House Shift Supervisor, you will be responsible for maintaining high standards of service, managing staff effectively in the absence of your line manager, and ensuring compliance with food safety regulations.

QUALIFICATIONS

• Proven experience in a similar role within a restaurant environment. Could be of interest to you if you have front of house experience but wanting to step up to a more supervisory role.
• Strong knowledge of food service management principles including budgeting, inventory control, and food safety practices.
• Excellent leadership skills with the ability to motivate and manage a diverse team effectively
• Exceptional customer service skills with a focus on creating positive dining experiences for guests.
• Ability to work flexible hours including evenings, weekends, and holidays as required by the business needs.
• An ability to multi task and remain calm under pressure, especially during busy service times.
• Knowledge of using TOGO boking system an advantage although not essential.
• Strong organizational skills with attention to detail in managing shift operations. Join our team as a Front of House Shift Supervisor where you can make an impact on our guests’ experiences while leading a passionate team dedicated to excellence in hospitality.
  Job Types: Full-time, Permanent
  Pay: £12.21-£14.80 per hour
  Expected hours: 20 – 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Work Location: In person
Reference ID: fOH

• Supervise operations of the front-of-house team to ensure excellent customer service and efficient workflow.
• Train, develop, and manage staff to enhance their skills in customer service, and operational procedures.
• Oversee cash handling procedures
• Manage inventory control by monitoring stock levels and placing orders as necessary to ensure adequate supplies.
• Implement food safety protocols and maintain cleanliness standards throughout the dining area.
• Handle customer inquiries and complaints professionally to ensure guest satisfaction.
• Collaborate with kitchen management to coordinate service flow during busy periods