Front of House Staff (Canadian, Permit Residents, Work Permit) holders only

at  Foret Noire Patisserie Corp

1. Duties. As a “Front of the House Team Member”, your duties include, but are not limited to the following:

• Summary of Responsibilities:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:
- Provide prompt, efficient, courteous service to all guests.
- Service includes greetings, seating, taking and serving orders, clearing dishes, and resetting tables.
- CORE WORK ACTIVITIES, include but are not limited to the following:
– Develop and maintain professional functional working relationships with Foret Noire Team Members and guests.
– Execute the “Server Guidelines to Great Guest Service” per Foret Noire SOP to ensure a high-quality guest experience.
– Handle guest complaints in a timely manner, inquire about the quality of the dining experience, thank guests and invite them to return.
– Communicate guest food orders and service requests in an accurate and timely manner.
– Memorize and apply Foret Noire terminology, abbreviations, methodologies, and plating and menu knowledge.
– Comply with SOP methods in regard to guest checks and maintaining cash control.
– Stock and rotate all needed supplies in the service areas and dining room.
– Comply with all government, provinces, and local regulations as well as the Foret Noire Safety Manual and SOP health, sanitation, and safety guidelines.
– Clear, clean and reset tables and clean chairs, booths, and floors after guests leave. – Perform all cleaning duties according to posted cleaning charts.
– Comply with Foret Noire uniform and appearance standards per SOP guidelines.
– Perform other assignments or tasks as assigned by the Manager and Assistant Manager.
- Other duties as assigned.

LANGUAGE SKILLS

Ability to read and comprehend instructions, correspondence, and memos. Ability to write guest checks and simple correspondence. Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide into all units of measure using whole numbers, common fractions, and decimals.

OTHER SKILLS AND ABILITIES

Successfully complete Foret Noire training coursework as assigned.

• Summary of Responsibilities