Job Overview:
We are seeking a Front of House Team Member to join our dynamic team in providing excellent customer service and enhancing the dining experience for our guests.
We are a fast-paced restaurant, bar and lounge, catering to a wide demographic in a unique and attractive rooftop terrace in the heart of Canterbury. The company is expanding its sites - we are looking for a strong and trustworthy front of house staff with a positive attitude and willingness to learn!
At Citi Terrace, we are a family and our culture is everything. We believe that our restaurant is only as good as the people who work within it. We aim to make sure that all our guests have a first-class experience and we firmly believe it’s our people who make that happen.
Responsibilities:
- Greet and seat guests in a friendly and efficient manner
- Take food and beverage orders accurately
- Provide menu recommendations and upsell specials
- Ensure timely delivery of orders from the kitchen to guests’ tables
- Maintain cleanliness and organization of the front of house area
- Handle guest inquiries and resolve any issues promptly
- Maintain a positive attitude and create a positive environment for our guests
- Encourage them to explore the menu & try new things
- Provide excellent customer service, maintain cleanliness and great appearance
- Work in a fast-paced restaurant, serving hundreds of guests every day
- Ensure the restaurant is always welcoming & inviting to our guests by maintaining your section to the highest standard
- Follow the health & safety procedures
- Look presentable for the guests
- Report to the supervisors and management team
- Work well with the rest of the team, get support during your training and provide support to others once you are confident in your role
Skills:
- Experience in a restaurant or hospitality setting preferred
- Knowledge of basic food safety practices
- Strong communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Proficiency in time management to prioritise tasks effectively
- Basic math skills for handling transactions accurately
Join our team and be part of a vibrant environment where you can develop your culinary and hospitality skills while delivering exceptional service to our valued guests.
Job Type: Part-time
Expected hours: No less than 15 per week

Additional pay:

• Performance bonus
• Tips

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Experience:

• Hospitality: 1 year (required)

Work Location: In person
Reference ID: FOH
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount

Experience:

• Restaurant: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details