Front of House Staff
Location: Solihull B94
Salary: £12.21 - £12.50 per hour, plus profit share and company pension
Hours: Flexible, including 8-hour shifts, weekends, and evenings
A prestigious 27-bedroom hotel celebrated for our exceptional hospitality and thriving conference and banqueting business. We’re looking for a dynamic and enthusiastic Front of House Staff member to join our team, delivering outstanding service to our guests and ensuring seamless operations across our hotel and event spaces.

Key Responsibilities:

• Welcome guests with a warm, professional, and friendly demeanor.
• Assist with check-ins, check-outs, and guest inquiries at the reception desk.
• Support the coordination and delivery of conferences, banquets, and events, ensuring a flawless guest experience.
• Multitask effectively, managing front desk duties alongside event support and guest services.
• Work across multiple departments, including reception, bar, lounge, restaurant, and conference areas, as needed.
• Collaborate with housekeeping, kitchen, and event teams to maintain high standards.
• Handle phone calls, emails, and bookings with efficiency and accuracy.
• Address guest needs promptly, maintaining a positive and can-do attitude.

What We’re Looking For:

• A friendly and approachable personality with excellent communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A proactive, can-do attitude with a passion for delivering exceptional customer service.
• Ability to work independently and as part of a team, adapting to the demands of a busy hotel.
• Willingness to work flexibly across multiple departments, including reception, bar, lounge, restaurant, and conference areas.
• Previous experience in hospitality, front of house, or customer-facing roles is desirable but not essential.
• Flexibility to work shifts, including weekends and evenings, to support our 24/7 operations.

What We Offer:

• Competitive pay of £12.21 - £12.50 per hour.
• Profit share scheme based on hotel performance.
• Company pension scheme.
• Staff discounts on accommodations and dining.
• The opportunity to work in a stunning rural hotel with a vibrant conference and banqueting operation.
• A supportive team environment with opportunities for growth and development.
• A chance to make a real impact in creating memorable guest experiences.

If you’re organized, friendly, and thrive in a dynamic hospitality environment, we’d love to hear from you! Please send your CV and a brief cover letter to accounts@lchrecruitment.co.uk
We are an equal opportunities employer and welcome applications from all suitably qualified individuals.
Job Type: Full-time
Pay: £12.21-£12.50 per hour
Expected hours: No less than 40 per week
Work Location: In perso

• Welcome guests with a warm, professional, and friendly demeanor.
• Assist with check-ins, check-outs, and guest inquiries at the reception desk.
• Support the coordination and delivery of conferences, banquets, and events, ensuring a flawless guest experience.
• Multitask effectively, managing front desk duties alongside event support and guest services.
• Work across multiple departments, including reception, bar, lounge, restaurant, and conference areas, as needed.
• Collaborate with housekeeping, kitchen, and event teams to maintain high standards.
• Handle phone calls, emails, and bookings with efficiency and accuracy.
• Address guest needs promptly, maintaining a positive and can-do attitude