ABOUT US

The Queens Hotel is a small business in Penzance. We are professional, social and rewarding.

Our work environment includes:

• Food provided
• Safe work environment
• On-the-job training

We are currently looking for a passionate customer-focused front-of-house team member to join our friendly family run hotel in Penzance.
As a part of our front-of-house team, you will create an exciting work atmosphere and do whatever it takes to get the job done. You will be responsible for making sure every guest has the best experience you can give. Our restaurant can be fast-paced, therefore, good communication and time management skills are a must. You will need to be confident and have an eye for attention to detail.
The ideal candidate will have previous front-of-house experience, or within a similar role.
If you are a big personality and want to be the face of the company, then you have found what you are looking for and we cannot wait to hear from you….

Main duties include providing customers with the menus, performing multiple front-of-house duties and collecting orders and bills, other duties include:

• Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials
• Waiting for the customers to place their orders and answering any questions about the menu items, ingredients and the occasional menu specials
• Writing down the customers’ orders and passing them to the kitchen staff for preparation
• Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
• Preparing cheques for customers and processing payments through cash or credit card and returning any balances

Job Types: Full-time, Part-time, Zero hours contract
Pay: £10.00-£12.21 per hour
Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Free parking
• On-site parking

Work days:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Penzance: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Hospitality: 1 year (required)

Work Location: In perso

• Attending daily or regular meetings with managers to learn about menu changes and occasional menu specials
• Waiting for the customers to place their orders and answering any questions about the menu items, ingredients and the occasional menu specials
• Writing down the customers’ orders and passing them to the kitchen staff for preparation
• Delivering food items and drinks to the tables, inquiring to see if the customers are satisfied and fetching additional courses if necessary
• Preparing cheques for customers and processing payments through cash or credit card and returning any balance