Front of House Steward - OR6329
Are you a confident, customer-focused individual with experience in front of house service?
Lagan Valley Island is seeking Casual Front of House Stewards to join our Central Support Services team, supporting our state-of-the-art, multi-purpose Island Hall venue. This is a fantastic opportunity to ensure the smooth operation of public events, while delivering the highest standard of customer care.
Your Duties:

As a Casual Front of House Steward, you will:

• Act as the first point of contact for guests, ensuring a safe, welcoming, and positive experience at the venue.
• Deliver outstanding customer service to conference delegates, concert attendees, performers, staff, contractors, and all other visitors.
• Meet and greet the public, assist with queries, provide directions, and help ensure a trouble-free visit.
• Conduct pre-event safety checks and complete relevant documentation, ensuring fire exits and routes are clear.
• Check tickets and usher patrons to their seats promptly and efficiently.
• Assist in emergency situations, including the safe evacuation of the building under the guidance of the Duty Officer.
• Admit latecomers to the auditorium and monitor audience behaviour to ensure compliance with venue regulations.
• Provide accurate information about ongoing and upcoming events.
• Support individuals with disabilities, the elderly, children, and others who may need assistance.
• Adhere to Lagan Valley Island’s complaints procedure and uphold safeguarding standards for children and vulnerable adults.
• Communicate effectively via telephone and radio with colleagues and management.

Your Profile:

• We are looking for candidates who can demonstrate:

Essential Criteria:

• At least one year’s experience in a customer service environment dealing with the public.
• Ability to work evenings and/or weekends.

Desirable Criteria:

• Two years’ experience working in a conference or theatre environment.

Your Benefits:

• £12.45 per hour.
• Pension contribution.

Additional Information:

• Casual, temporary role with variable hours based on event schedules.
• Typical shifts may include evenings and weekends, for example 6:30pm – 10:30pm.
• Based at The Island, Lisburn.

If this role isn’t for you, Lynn Recruitment offers a wide range of career opportunities. To apply, simply email us at hello@lynnrecruitment.co.uk or visit our website and click the “Save” button to get started.
Lynn Recruitment is an equal opportunities employer and adheres to all current employment legislation. Please note that only shortlisted candidates may be contacted.
Salary: £12.45 per hour, On-site
Job Type: Temporary
Hours: Full Time
Category: Hospitality
Location: Lisburn
Posted: 13/05/2025
Closing: 23/05/2025

Please refer the Job description for details