DESCRIPTION

Provide professional and efficient front of house support for Medway School of Arts, ensuring high levels of customer service are provided at all times.
Provide financial customer services for staff, students and visitors of the College, accurately receiving, processing and reconciling cash or card payments for fees and additional costs received by the college.
Provide a friendly and approachable service to students, their parents and carers who are applying for courses or support under one of the College’s student financial support funds, liaising with MidKent Finance Officers to ensure the processing of student support funds applications and administering the resulting awards, communicating the outcomes to students and college departments via telephone, email and post as applicable, occurs in accordance with College policies, procedures and guidelines and any relevant legislation.
Manage the college UCAS provider account; ensuring courses are advertised in accordance with CMA and applications are processed. This role requires the successful candidate to be the first point of contact for information about Medway School of Arts and it’s curriculum, and provide an information, advice and guidance role to current students and applicants; including support with UCAS and Student Finance.

APPLICATION REQUIREMENTS

To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:

• A full employment history from the time you left full-time education, with details of any gaps in employment explained.
• Information on all relevant education and qualifications.

Please note, incomplete applications will not be considered. Your co-operation helps us maintain the highest standards of safety and care for children and young people.

The following is an indication of the type and level of the main priorities expected of this role as directed by your line manager and is not intended to be a comprehensive list of duties or tasks:

• Provide a welcoming and friendly customer focused service to students, parent/guardians, visitors and staff.
• Act as the initial point of enquiry for students, visitors and new applicants, directing them to the most appropriate college department or referring them internally to a member of the Medway School of Arts team.
• Support the department by being a consistent customer facing presence becoming someone students recognise and trust, providing telephone and face to face advice, keeping accurate and detailed records of interactions with applicants and the outcomes.
• Support the department at Open Events by providing information on curriculum and support facilities to potential students and their parents/ carers.
• Support students with the completion of UCAS applications.
• Maintain the college UCAS provider account to ensure courses are advertised in accordance with CMA and applications are processed.
• Liaise with the Admissions Department to ensure applications completed via UCAS are migrated onto College systems.
• Provide financial services for students, staff, visitors and all college stakeholders, handling and processing cash, cheques and credit card payments for courses and trips, working with MidKent Student Finance Officers to ensure applications for student financial funds are processed, including providing funding and bursary information and advice to students and parents/ guardians as required. This will include, accepting and checking financial support applications ensuring all of the necessary and essential information is provided by the student.
• Maintain financial records for audit purposes and ensure that all financial transactions are completed in accordance with College Financial policies and processes.
• Maintain H&S records for the campus.

In addition all post holders will be required trained to act as Fire Marshals and First Aiders.