Job Introduction
Heritage Portfolio are looking for a talented and enthusiastic Front of House Supervisor at the V&A Dundee. As our Front of House Supervisor, you will be responsible for supporting the smooth, friendly, and professional operation of food services across in Tatha restaurant and bar, conferencing and hospitality events.
This is a hands-on role that combines leadership, organisation, and customer service, offering variety and impact every day.
Hours of work will predominately be 0900 – 1730, however there will be a requirement to support events business in evenings as required.
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Main Responsibilities

Job responsibilities

• Oversee day-to-day FOH operations in dining areas and hospitality functions
• Supervise and support your team to maintain exceptional service standards
• Ensure food safety, cleanliness, and presentation meet company and legal standards
• Deliver excellent customer service and act as a visible point of leadership during service
• Provide training and coaching to FOH staff
• Coordinate service during events
• Support back-of-house service where needed, fostering collaboration across teams
• Manage stock control, ordering, and administration including cleaning and temperature records
• Ensure the team upholds all health & safety procedures and allergen protocols

The Ideal Candidate

What we are looking for

• Previous experience in a supervisory or team leader role within catering or hospitality
• Excellent organisational and time-management skills
• Natural leader with strong interpersonal and communication skills
• Able to handle fast-paced service with a calm, customer-focused attitude
• Flexible approach to shift patterns
• Ensure that all Health & Safety legislation is carried out correctly and recorded as necessary. This includes all HACCP and COSHH responsibilities, as well as EHO visits, Fire Evacuation Procedure, First Aid at Work and safe working practices at all times. Maintain a focus on food allergens and customer information.

About The Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.

Package Description

• £12.83 Per hour
• Permanent Full time position

• Oversee day-to-day FOH operations in dining areas and hospitality functions
• Supervise and support your team to maintain exceptional service standards
• Ensure food safety, cleanliness, and presentation meet company and legal standards
• Deliver excellent customer service and act as a visible point of leadership during service
• Provide training and coaching to FOH staff
• Coordinate service during events
• Support back-of-house service where needed, fostering collaboration across teams
• Manage stock control, ordering, and administration including cleaning and temperature records
• Ensure the team upholds all health & safety procedures and allergen protocol