SUMMARY/OBJECTIVE

The position of Front of House Supervisor at Moosehead Bar and Grill is a winter-seasonal position and entails assisting the Food & Beverage Director in overseeing the daily operations of the front of house staff. This role will be scheduled from Dec-April about 25-30 hours a week and involves supervising staff, maintaining and ordering beverage inventory, ensuring excellent guest service, and facilitating communication with senior management.

MINIMUM QUALIFICATIONS:

• Minimum age of 18 or older.
• Minimum of 2 years of experience in the hospitality field.
• Proficiency in cash handling.
• Previous experience in restaurants, bars, hotels, or catering.
• Previous supervisory experience is preferred but not required.

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50lbs.
• Stamina to stand for extended periods.
• Willingness to work long hours in a physically demanding environment.

• Provide direct leadership and supervision to front of house staff.
• Handles beverage inventory including purchasing.
• Ensure guest satisfaction by exceeding their needs and expectations.
• Coordinate and assign tasks and offer support and assistance to front of house staff as required.
• Handle scheduling, bank distribution, and inventory management.
• Train new employees on the sales system and bank reconciliation process.
• Address guest complaints and provide basic compensation when senior management is unavailable.
• Report any disciplinary issues to Food & Beverage Director.
• Maintain high work standards, prioritize customer satisfaction, and stay self-motivated.
• Be available to work nights, holidays, and weekends.
• Other duties as assigned.
  Requirements: