OVERVIEW

We’re looking for enthusiastic, energetic and highly professional individuals who are confident working in a fast-paced office environment to offer an exceptional Front of House experience to a diverse range of premium clients.
After you have completed your training provide, you’ll be able to deliver all the role responsibilities in a service focused way aligned to our style of service, so that we achieve a great reputation for the service that we provide and how we make people feel.
This is an exciting opportunity to join award-winning and Great Place to Work® certified Ethos Farm, representing the Foster + Partner brand as part of a dynamic team committed to shaping the future of architecture.

REQUIRED KNOWLEDGE, SKILLS, EXPERIENCE, AND BEHAVIOURS

• Experience in a premium corporate concierge or reception role.
• Managing or supervising a team with successful outcomes, and confident to operate effectively without an onsite manager.
• Excellent written and verbal communication skills, with the ability to communicate in a clear, articulate, and diplomatic manner.
• Enthusiastic, energetic, confident and professional when engaging with premium clients.
• Confident using systems and technology including email and Microsoft Suite.
• Confident to work alone and as part of a team, and able to take initiative.
• Comfortable with need to be agile and flexible in responding to changing priorities and ambiguity
• Capable of handling sensitive and confidential information.
• Enthusiastic about learning about the building, clients and the wider Battersea Power Station estate.
• Right to work in the UK and a current DBS check

• Offer clients, staff and visitors is an exceptional and premium Front of House experience aligned to our style of service which is worthy of exceptional architecture designed by Foster + Partners, and their exceptional clients.
• Proactively help and support visitors and identify opportunities to delight them.
• Provide information about the facilities and the wider Battersea Power Station estate.
• Facilitate and coordinate the activities of other teams to ensure efficient operations and experiences across all front-of-house facilities.
• Provide full Front of House team operations including but not limited to updating the visitor management system, communicating updates to stakeholders, handling calls and emails, and updating digital documents, records and reports.
• Manage, motivate, care for and develop your Front of House team to ensure that all requirements are fulfilled and to deliver exceptional experiences.
• Be the daily point of contact with the client and manage requests and feedback, liaising with the account manager as appropriate.