The main purpose of this role is to provide excellent customer service, ensuring that everyone who visits Coppi experiences efficient and friendly service whilst maintaining the highest possible standards.
Please note all applicants must be aged 21 or over with previous experience.

MAIN RESPONSIBILITIES:

• Deliver excellent customer service, at all times
• Take customers food & beverage orders and process them through the EPOS system
• Check customer ID to verify they fulfil age requirements for purchase of alcohol
• Delivering & clearing food & beverages to customers efficiently
• Ensure your product knowledge is thorough and up to date
• Be competent at preparing & serving our cocktails to our required standard
• Answer telephone calls and deal with basic enquiries or pass on to appropriate staff member
• Take reservations, always ensuring the booking & customer information is accurate
• Process cash & credit/debit card transactions
• Assist in keeping front-of-house and toilets clean and tidy, at all times
• Always adhere to all company policies and procedures and licensing laws
• Be aware of your Health & Safety responsibilities
• Carry out instructions given by the management team and head office

OTHER DUTIES/RESPONSIBILITIES:

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers
• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment (if over 18)
• Be able to prioritise duties
• Be honest and reliable
• Be trustworthy and respectful
• Always be well-presented and take care of your personal appearance
• Maintain excellent time-keeping and attendance
• Be professional at all times
• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the restaurant is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels