FRONT OF HOUSE TEAM MEMBER

Stokes Tea and Coffee are now searching for an enthusiastic, driven front of house team who understands the importance and joy of customer service.

WHO WE ARE

The award-winning Stokes Tea & Coffee has over 120 years of passion and know-how in sourcing, roasting and blending its tea and coffee, supplying businesses locally and across the UK. We operate three destination cafés across Lincolnshire. Each café offers a unique ambience, quality produce and of course the best coffee, which we roast on site, at The Lawn. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have committed to use business as a force of good, as part of the BCorp Certification journey we are on. We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management pathway is open to all team members who consistently demonstrate Stokes’s behaviours and values.

ESSENTIAL REQUIREMENTS

• Hospitality experience, including table-service is a must (at least one year)
• Outstanding customer service and communication skills
• Ability to work calmly, confidently and effectively in a fast-paced environment
• Reliable team player
• Common-sense and ability to prioritise
• Flexibility required across the week with regular weekend working
• Must be available during holidays
• Applicants must be 18+
• To apply you must be able to work in the UK

STOKES VALUES A DIVERSE AND INCLUSIVE WORKFORCE AND RESOLUTELY BELIEVES THAT THIS CAN BRING FRESH IDEAS, THINKING AND APPROACHES TO THE WAY WE WORK AND BETTER SERVE OUR CUSTOMERS, PARTNERS AND EMPLOYEES. WE WELCOME EVERYONE FROM EVERYWHERE TO COME AND JOIN OUR TEAM. PLEASE LET US KNOW IF WE CAN SUPPORT YOU IN ANY SPECIFIC WAYS TO APPLY TO JOIN US.

Job Types: Full-time, Part-time, Permanent, Fixed term contract, Zero hours contract
Pay: £12.21 per hour

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free fitness classes
• Health & wellbeing programme
• Store discount

Application question(s):

• Please set out why you want to work for Stokes Tea and Coffee and why you are the best person for the role.
• The role requires working 5 days across the week, including weekends. You will need to be flexible across the week to meet business needs. Are there any days in the week, including weekends, that you cannot work?

Experience:

• front house cafe: 1 year (required)

Work Location: In perso

As a Stokes Front of House Team Member, you will be asked to deliver the superb British hospitality that Stokes is synonymous with. You will provide a warm, welcoming but efficient front of house table-service, as well as expertly preparing a range of drinks. There is opportunity to utilise visual merchandising and sales skills through our retail offering. To help you deliver this, we equip you with life-long skills, including training in customer service, sales, bar and coffee training at our highly-regarded Barista Academy.
All of our cafes open 7 days a week, with the Newark Café, so weekend working is essential.