JOB SUMMARY

We are seeking enthusiastic and dedicated Front of House Staff to join our vibrant team. The ideal candidates will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our patrons and requires a friendly disposition, excellent communication skills, and a passion for hospitality.

EXPERIENCE

• Previous experience in a customer service role, preferably within the hospitality industry, is advantageous but not essential.
• Strong interpersonal skills with the ability to engage positively with guests.
• Ability to work well under pressure in a fast-paced environment.
• Basic knowledge of food safety standards is beneficial.
• A team player who is flexible and willing to assist colleagues as needed.
  Join us in delivering outstanding service that leaves a lasting impression on our guests!
  Job Types: Full-time, Part-time
  Pay: £13.00-£14.00 per hour
  Expected hours: No less than 20 per week
  Work Location: In person
  Application deadline: 20/08/2025
  Reference ID: Ashville Steakhouse at Prince of Wales Hotel
  Expected start date: 28/08/202

• Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere.
• Manage reservations and seating arrangements efficiently.
• Provide menus and offer recommendations based on guest preferences.
• Take orders accurately and relay them to the kitchen staff promptly.
• Serve food and beverages in a timely manner while maintaining high standards of presentation.
• Handle customer inquiries and complaints with professionalism, striving to resolve issues effectively.
• Maintain cleanliness and organisation of the front of house area, including dining tables and waiting areas.
• Collaborate with kitchen staff to ensure smooth service flow during busy periods.
• Assist with special events or functions as required.