QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Superior customer service / experience skills and a positive, enthusiastic attitude.
• The flexibility to work different shifts during the daytime, evenings, and weekends.
• The desire and ability to work in a team, alongside Box Office, Food and Beverage, Security, Production and Hospitality staff.
• The ability to problem-solve and handle patron complaints and concerns in a clear and courteous manner.
• Have a working knowledge of First Aid.
• Have a thorough working knowledge of all Banff Centre and theatre venue emergency procedures.
• Have a thorough understanding of Banff Centre departments and services.
• Comfortable using a smartphone for the purpose of scanning tickets
• Able to lift up to 25 pounds intermittently.
• Able to stand for 1 hour
• Cash handling skills.

SPECIAL REQUIREMENTS

• Due to the nature of the job, this position requires the candidate to be available to work a flexible, irregular schedule and weekends.

Reporting to the Supervisor, Audience Sales and Services, below are some key accountabilities:

• Engage with and welcome patrons to performances / events, handling general questions and providing information about Banff Centre and its venue(s) as well as upcoming performances / events.
• Following admittance policies and controlling entry to the venues by taking tickets, scanning tickets, handing out programs, helping patrons locate their seats, managing latecomers, etc.
• Helping patrons who have purchased / require accessible seating.
• Contribute to the front-of-house report with respect to assisting Audience Services in tracking attendance, audience feedback, and other public event details including patron concerns, maintenance issues, which may be escalated for resolution
• Monitoring patrons during events and responding to any problems and emergency situations.
• Provide timely, consistent and effective responses and confirmations to staff scheduling and availability requests.
• Engaging with and welcoming patrons to performances, handling general questions, and providing information about events and the Banff Centre.
• Maintain a high standard of timeliness, thoroughness, and professionalism.
• Checking venues after events for possible lost articles and assisting in closing the venue

Reporting to the Supervisor, Audience Sales and Services, below are some key accountabilities:

• Engage with and welcome patrons to performances / events, handling general questions and providing information about Banff Centre and its venue(s) as well as upcoming performances / events.
• Following admittance policies and controlling entry to the venues by taking tickets, scanning tickets, handing out programs, helping patrons locate their seats, managing latecomers, etc.
• Helping patrons who have purchased / require accessible seating.
• Contribute to the front-of-house report with respect to assisting Audience Services in tracking attendance, audience feedback, and other public event details including patron concerns, maintenance issues, which may be escalated for resolution
• Monitoring patrons during events and responding to any problems and emergency situations.
• Provide timely, consistent and effective responses and confirmations to staff scheduling and availability requests.
• Engaging with and welcoming patrons to performances, handling general questions, and providing information about events and the Banff Centre.
• Maintain a high standard of timeliness, thoroughness, and professionalism.
• Checking venues after events for possible lost articles and assisting in closing the venue.