ARE YOU INTERESTED?

Part of the selection process will be a Competency Based Interview. Candidates will be asked for specific examples detailing how they have demonstrated the Skills and Values we are looking for within this role.
If you feel that you have the skills and values to carry out this role, please apply by submitting your CV and provide information about your relevant skills and experience.
We’re so excited to meet you!

ABOUT THE ROLE

Main Duties:

• Greet and welcome members and visitors in a professional and friendly manner
• Handle incoming enquiries and provide accurate information about memberships, services and facilities
• Provide tours to potential member prospects
• Process new memberships, renewals and cancellations using the inhouse systems
• Maintain a clean, organised and welcoming reception area
• Handle payments for retail and services
• Respond to and resolve member concerns or issues

To succeed as part of the management team you will have.

• Experience in a customer service focused environment.
• A team player with exceptional planning and organisation skills with the ability to multitask.
• Outstanding communication and customer service skills.
• Approachable, personable, and able to adapt to different situations, always keen to delight customers and improve their experience.
• Excellent attention to detail.
• Ability to work in a pressurised environment.
• Flexible and ‘can do’ attitude.
• Excellent customer service skills.
• Excellent IT skills, with proven skills in Microsoft Excel, PowerPoint and Word.

Our co-created Values reflect the ‘way we do things around here’. The Front of House Team Member will be expected to demonstrate these values in all aspects of their role.

• We care
• We’re in it together
• We are explorers
• We own i