Front of the House Shift Leader at New CHG US Holdings LLC

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

25.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Training, Revenue Generation, Labor Management, Cost Of Goods Management, Standard Operating Procedures, Scheduling, Inventory Management, Health And Safety Compliance, Guest Complaint Resolution, Problem Solving, Business Acumen, Verbal Communication, Written Communication, Leadership, Budget Analysis, Profit And Loss Analysis

Industry

Financial Services

Description

WHY YOU'LL LOVE WHAT YOU DO AT PLANTA: * Medical, Dental, Vision & Life Insurance offered for PLANTA employees. * Work/life balance is a priority — annual PTO starts 90 days after date of employment. * No limit on referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment. * 50% off delicious plant-powered food at all full-service PLANTA concepts: PLANTA, PLANTA Queen, and PLANTA Cocina. * Exciting career growth & development opportunities as part of an ever-expanding company: new restaurants and new positions are always on the horizon. PLANTA is building a team of inclusive, strategic, and dynamic individuals who lead with a focus on equity, productivity, and workplace satisfaction. Our mission is to FUEL THE FUTURE and we do this across every corner of the hospitality industry, from creative and marketing to culinary, beverage, and beyond. Together, we craft exceptional guest experiences that leave a lasting impression. At PLANTA, our passion for hospitality runs deep. It goes beyond delivering outstanding experiences for our guests; it's about nurturing and developing our team to become the next generation of industry leaders. We are committed to sourcing the finest ingredients and embracing our social responsibility to create a more sustainable organization each day. What you'll find at PLANTA is a culture fueled by our core values: Determined—we stand for change, and together, we plan to win. Humble—we make mistakes, but we own them and learn from them. Intentional—we genuinely care about the people and the world around us. Nourishing—we aim to leave our guests, communities, and team members in a better place. Evolving—we embrace change and champion flexibility as we grow together. FRONT OF HOUSE SHIFT LEADER A multifaceted role, the Shift Leader works in conjunction with the Restaurant Leader to oversee the daily operations of the restaurant. Focusing on staff training, generation of top line revenue and management of labour and cost of goods, the Restaurant Supervisor will be involved in all aspects of the restaurant. WHAT'S ON YOUR PLATE: * Champion the brand’s vision and values and ensures alignment amongst the concept team * Support a culture of positivity and high standards where all staff CHASE perfection in everything they do * Lead by example, create an environment that is warm, welcoming and filled with positivity for guests and employees * Executes standard operating procedures, coordinates restaurant operations during each shift, determines and implements operating improvements * Supporting Leadership Team in developing and implementing creative and effective staff training initiatives * Executing efficient operations and keeping guests satisfied and coming back to build sales * Assist in creating department schedules as per business levels to ensure budgeted labour costs are met * Assist in ordering food, beverages, and supplies to ensure all items are in-stock * Monitors adherence to health, safety and hygiene standards within location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations, ensure a safe working environment by facilitating safe work behaviors of the team and guests, maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems * Maintains restaurant cleanliness and upholds esthetics standards of CHG * Monitor inventory reports and order when necessary * Resolving in-service guest complaints * Identifying and following up on tasks related to repairs, cleaning and maintenance to ensure restaurant cleanliness standards are always met * Attendance and contribution to Banquet Event Order (BEO) and Operations Team meetings INGREDIENTS YOU WILL BRING TO THE TABLE: * 2+ years in a Supervisory role with high volume exposure in a full-service restaurant * Experience with sales projections, expense budgets, analyzing profit and loss statements * Focused on building and promoting the company’s vision and values * Ability to learn and bring "out of the box" ideas to the team * Self-starter with the ability to motivate and recognize all levels of staff * Genuine enthusiasm and aptitude for serving people to ensure WOW factor * Excellent verbal and written communication skills * High level of business acumen * Demonstrates strong problem solving skills through ability to diagnose and implement solutions PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act during the application process are available upon request. At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Americas with Disabilities Act during the application process are available upon request. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Responsibilities

The Shift Leader oversees daily restaurant operations, focusing on staff training, revenue generation, and the management of labor and costs. They are responsible for maintaining high service standards, ensuring health and safety compliance, and resolving guest complaints.