WHO ARE WE?

Information Orillia is a registered not-for-profit organization that has been operating since 1969. We provide access to information services for Orillia and the surrounding area. We connect, support, and advocate for individuals in need of resources within Simcoe County.

REQUIRED SKILLS:

• Must have strong communication skills. This includes being able to explain complicated tasks in a simple way both when speaking and writing.
• Knowledge of Google Drive and Excel.
• Previous customer service experience
• Experience with database system
• Skilled in time-management.

• The primary role is to serve as the first point of contact for clients, creating a positive and welcoming experience.
• Greet and interact with the public, clients, and staff in a courteous and professional non-judgemental manner.
• Active engagement in dialogue with the public, clients and volunteers that cultivate

relationships within the workplace.

• Answer and redirect incoming phone calls, emails and inquiries.
• Provide administrative support to clients and volunteers.
• Identifying and communicating client necessities by providing community resources.
• Guiding clients with next steps ie. filling out government forms; providing technology use.
• Maintain all literature, pamphlets, posters and brochures are current and presentable.
• Manages all incoming and outgoing mail and deliveries.
• Data entry, filling and maintaining accurate records and documents.
• Perform additional tasks or special projects assigned by management.
• Update social media posts on Facebook and Instagram