Front Office Advocate at Rosie's Place Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

25.0

Posted On

31 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Experience Working With Women, Fluency In Spanish, Fluency In Haitian Creole, Dependable, Flexible, Good Written Skills, Good Verbal Skills, Computer Skills, Ability To Handle Multiple Tasks, Commitment To Social Justice, Adaptable, Quick Thinking, Energetic, Proficiency In Microsoft Office

Industry

Individual and Family Services

Description

Description Rosie’s Place was founded in 1974 as the first women’s shelter in the United States. Our mission is to provide a safe and nurturing environment to help poor and homeless women maintain their dignity, seek opportunities, and find security in their lives. Over the years, we have become much more than a shelter. We are a multi-service community center that not only provides meals and shelter but also creates answers for thousands of women a year through wide-ranging support, housing, and education services. Rosie’s Place relies on the generous support of individuals, foundations, and corporations and does not accept any city, state or federal funding. OPPORTUNITY Rosie’s Place is looking for a Front Office Advocate to join our Front Office team. Reporting to the Front Office Manager, the Front Office Advocate provides a welcoming and supportive atmosphere for guests and visitors entering Rosie’s Place and to act as an effective, respectful liaison for guests seeking to access services. ESSENTIAL RESPONSIBILITIES Provide reliable, dependable, punctual coverage of the Rosie’s Place front office via the front desk. Answer doors. Greet guests and visitors at the main entrance and create a welcoming and supportive atmosphere. Handle all incoming telephone calls. Transfer calls to staff and take phone messages for guests. Handle all incoming mail and packages. Sort and file guest mail every day and make sure packages go to where they belong. Oversee the use of guest telephone, computer, laundry, and showers. Copy, fax and send out mail to guests. Maintain all front desk printed material and bulletin boards. Assist donors with incoming donations. Manage the guest daily services calendar/schedule. Keep track of all daily services. Stock hygiene cabinet with toiletries, towels, laundry soap, undergarments, and socks. Wash towels for guest showers. Consistently monitor all guest areas and resolve conflicts in a respectful manner to maintain a peaceful environment. Respond to all guest emergencies in an efficient and safe manner and follow all emergency protocols. Write in the log every day and consistently communicate with staff through email. Additional duties as assigned by the Front Office Manager Requirements There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below: Experience working with women who have experienced poverty and homelessness required. Fluency in Spanish and/or Haitian Creole strongly preferred. Dependable, flexible and able to work effectively in a collaborative and busy department. Good written, verbal and computer skills. Ability to handle multiple tasks at once. Strong commitment to social justice and the mission of Rosie’s Place Adaptable, able to cope with stress, quick thinking and energetic. Proficiency in Microsoft Office applications. HOURS Saturday - Sunday, 9:00am – 5:00pm WHAT WE OFFER The pay rate for this part-time (16 hour) non-exempt position is $25 per hour. Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour. Rosie’s Place offers a robust benefits package, including medical, dental and vision insurance, 403(b) retirement plan, pension contributions, paid vacation, and more. WORK EXPECTATIONS We are a hands-on team and seek employees who are passionate about our work and service to our community. The Front Office Advocate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID and Flu vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered. HOW TO APPLY Please submit your resume and cover letter through Rosie’s Place’s online portal to apply. Commitment to Equity, Diversity and Inclusion At Rosie's Place, we believe diversity, equity and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation or perceived ability. Equal Opportunity Employer We value diversity in our workplace and strongly encourage applications from individuals of all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.

Responsibilities

The Front Office Advocate provides a welcoming atmosphere for guests and visitors and acts as a liaison for guests seeking to access services. Responsibilities include managing the front office, handling calls and mail, overseeing guest services, and maintaining a peaceful environment.