Front Office Agent at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention to Detail, Multitasking, Sales, Hospitality Experience, Cash Handling, Team Collaboration, Tech-Savvy, Guest Management, Administrative Tasks, Upselling, Flexibility, Empathy, Professional Appearance

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are seeking a friendly and professional Front Office Agent to join our team in Riyadh, Saudi Arabia. As the face of our organization, you will play a crucial role in creating exceptional guest experiences and ensuring smooth operations at our front desk. Welcome guests with a warm and professional demeanor, providing efficient check-in and check-out services Anticipate and respond to guest needs, ensuring their stay exceeds expectations Handle cash transactions and maintain accurate financial records Monitor room status and coordinate with housekeeping to ensure room readiness Manage guest complaints and resolve issues promptly and effectively Maintain up-to-date guest profiles and adhere to VIP protocols Collaborate with other departments to ensure seamless guest services Promote and upsell hotel services and amenities Comply with local regulations and organizational guidelines for guest management Assist with administrative tasks and special projects as needed Qualifications Proven experience in a fast-paced, customer-focused environment Previous hospitality experience is highly preferred Proficiency in Opera or similar property management systems Excellent communication skills with fluency in English; additional languages are a plus Strong problem-solving abilities and attention to detail Ability to multitask and prioritize in a dynamic environment Sales-driven mindset with a talent for upselling Flexible schedule with availability to work shifts, weekends, and holidays Tech-savvy with the ability to quickly learn new systems Professional appearance and positive attitude Empathetic approach to guest concerns and complaints Bachelor's degree in Hospitality Management or related field is a plus Additional Information Your Team and Working Environment: Join the dynamic and collaborative Front Office team at the hotel, where we focus on delivering exceptional guest experiences through innovation and continuous improvement. We work in a fast-paced, supportive environment that values knowledge sharing, creativity, and cross-functional teamwork to ensure high-quality service and guest satisfaction. Our Commitment to Diversity & Inclusion: We are an inclusive company, aiming to attract, develop, and retain diverse talent by fostering a culture of belonging, equity, and providing equal opportunities for all. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Agent will welcome guests, provide check-in and check-out services, and ensure exceptional guest experiences. They will also handle cash transactions, manage guest complaints, and collaborate with other departments.