Front Office Agent at Accor

Whistler, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

20.5

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Teamwork, Sales, Pressure Management, Opera System, Front Desk Experience, Personalized Experience

Industry

Hospitality

Description

Company Description Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites. Job Description Front Office Agent First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Starting Rate of Pay: $20.50 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.90 What you will be doing: Greet, check-in, respond to requests and settle accounts while providing exceptional service Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float Serve as a sales agent promoting and up-selling hotel services Take initiative to add a personalized experience Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Qualifications Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Prior experience working with Opera or a related system Previous front desk experience is required, previous customer service experience is an asset Service focused personality is essential Job Perks & Benefits: Subsidized staff accommodation provided Complimentary meal in our staff cafeteria per shift Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide Hotel leisure benefits including Golf/Ski passes Additional Information Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected].

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Responsibilities

As a Front Office Agent, you will greet guests, check them in, respond to requests, and settle accounts while providing exceptional service. You will also maintain accurate records of daily transactions and promote hotel services.