Front Office Agent at Accor

Nusantara, East Kalimantan, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest check-in, Guest check-out, Reservations management, Payment processing, Complaint handling, Problem resolution, Communication, Time management, Administration, Interpersonal skills, Opera cloud system, MS programs, Multitasking, Customer service

Industry

Hospitality

Description

Company Description Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN. Hospitality is a work of heart, Join us and become a Heartist®. Job Description What is in it for you: Meals, uniform and accommodation are provided. Free public transportation in the city. Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities. What you will be doing: Guest Check-In and Check-Out: manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted. Guest Services: provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution. Payment Processing: process payments and maintain records of transactions, ensuring compliance with hotel policies. Communication: collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards. Handling Complaints: address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction. Maintaining Front Desk Area: ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials. Reporting Issues: report any maintenance issues or safety concerns to the appropriate department promptly. Qualifications Your experience and skills include: Proficient in Bahasa Indonesia and English. Working knowledge of MS programs and Opera Cloud system. Minimum of 1 year experience in a similar position in an international brand. Remote area work experience is preferred. Ability to handle a multitude of tasks while remaining calm and collective especially in high-pressure situations. Guest-focused, organized, positive mindset with strong problem-solving skills. Excellent time management, administration, communication and interpersonal skills, with the ability to interact effectively with guests and Heartists at all levels. Flexible with working hours and ability to work with tight deadlines. Physical ability to lift moderate weight, stand and walk for extended periods of time. Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The Front Office Agent manages guest check-in and check-out processes while handling reservations and payment transactions. They also provide information to guests, resolve complaints, and collaborate with other departments to maintain high service standards.