Front Office Agent at Accor

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Customer Service, Attention To Detail, Reservation Management, Front Office Operations, Communication Skills, Problem Solving, Teamwork, Flexibility, Emotional Intelligence, Initiative, Creativity, Luxury Service Standards, Booking Systems Knowledge, Guest Relations, Professionalism

Industry

Hospitality

Description

Company Description Sofitel Queenstown Hotel & Spa is an award-winning property positioned in the heart of stunning Queenstown. Appointed with 84 elegant guest rooms and suites, Sofitel draws inspiration from local culture alongside French art de vivre, to offer a one-of-a-kind, luxurious hotel experiences. Job Description Embody the spirit of hospitality and excellence, radiating warmth, elegance and personalised care to every guest Ensure a professional and attentive service is provided and guest expectations are exceeded. Respond to guest requests promptly, efficiently and courteously during reservations, arrival & check in, departure & check out, and throughout their stay. With your passion for high end hospitality and superb eye for detail, you will take initiative to ensure that all of your interactions are positive and productive and in line with Sofitel service standards Have the freedom and creativity to deliver memorable moments that provide treasured guest experiences. Qualifications You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by: Previous Reservation/Front Office experience and five star luxury environment preferred. Knowledge of Opera or other booking system preferred. Full, clean valid manual driver’s license is preferred. Have flexibility to meet hotel rostering needs with weekend and public holiday work. You will need to hold working rights for New Zealand to be considered for this position. Additional Information Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities: We offer competitive pay with benefits Build your career with the New Zealand Luxury Hotel of the Year and Australasian Hotel of the Year 2024 HM Award winner Your loyalty card entitling you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide. Daily staff meals provided. Ongoing reward and recognition incentives and awards. Opportunities for further development and worldwide career progression within Accor. Work for a world-leading Global hotel company. Refer a friend incentive 24/7 free access to onsite gym Free ski hire during our winter months Wellbeing support, financial advisory discounts and Employee support programmes Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Responsibilities

The Front Office Agent will embody the spirit of hospitality, ensuring professional and attentive service to exceed guest expectations. They will respond promptly and courteously to guest requests throughout their stay, delivering memorable experiences in line with Sofitel service standards.