Front Office Agent at Accor

Nairobi, , Kenya -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Service, Communication, Problem Solving, Initiative, Teamwork, Opera PSM, Valet Parking, Time Management, Professionalism

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Please specify which role you are interested in when applying: Guest Service Agent Be the first point of contact and greet guests with a warm welcome every time Provide efficient, friendly, and professional service to all guests Show efficiency in constantly striving to provide total customer satisfaction Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional Logging all guest requests to ensure they are met within established timeframes Positively handling guest complaints and escalating as required Securely storing and delivering guest luggage Participating in training and development programs to enhance skills and capabilities to increase the guest experience Assist with valet parking as required Qualifications Previous customer service experience, preferably in a Hotel environment An energetic, team-focused, and can-do attitude individual Ability to work independently and demonstrate initiative in a dynamic environment Enthusiasm to connect with guests and to hear their story Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone Self-motivated with a positive and professional attitude Knowledge of Opera PSM is a bonus Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods Additional Information Your team and working environment: At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Front Office Agent will serve as the primary point of contact, greeting guests warmly and providing efficient, friendly, and professional service to ensure total customer satisfaction. This role involves logging and meeting guest requests, positively handling complaints, securing luggage, and participating in skill enhancement programs.