Front Office Agent at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

0.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Guest Relations, Cashiering, Problem Solving, Teamwork, Multi-Cultural Awareness, Attention to Detail, Customer Service, Time Management, Adaptability, Positive Attitude, Judgment, Knowledge of Reservations, Safety Procedures, Promotional Knowledge, Complaint Handling

Industry

Hospitality

Description

Company Description An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. Job Description PURPOSE OF POSITION To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. KEY ROLES & RESPONSIBILITIES Register and room all guest arrivals according to established procedures Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system Maintain cashier float and ensure accurate daily report of all money received Cash hotel guests’ personal and travelers checks and assist with currency exchange Keep abreast of all modifications to accounting policies and procedures Attend to guests’ request of using the service of safety box at all times Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property Ensure that the guests depart the hotel with a positive impression of hotel service Perform the audit balances and prepare all reports for audit in an orderly fashion When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals Maintain comprehensive knowledge of standard reservation procedures Maintain exemplary department standards of behavior and appearance and attitude Ensure front desk work area is kept clean and in an orderly state at all times Is fully aware of the Credit policy Adhere to OH&S policies and procedures Perform related duties and special projects assigned Qualifications PERSONAL ATTRIBUTES Strong written and verbal communication skill in English Able to develop rapport with and gain support from Colleagues and Management staff Ability to work cohesively with co-workers as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with all guests and patrons Able to exercise good judgment with difficult guests Understanding and ability to work in a multi-cultural environment QUALIFICATIONS Post Secondary Education or relevant qualifications in Hotel Management Arabic or a European language capability EXPERIENCE Minimum 2 years Guest Relations experience preferably in a four or five star hotel Additional Information Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

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Responsibilities

The Front Office Agent manages all activities relevant to the Front Desk, including reception, check-in/out, cashiering, and assisting guests with inquiries. They ensure guests depart with a positive impression of hotel service and maintain accurate records and reports.