Front Office Agent (Afternoon & Night Shift) - Jumeirah Mallorca at Jumeirah Group

, , Spain -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check-in, Check-out, Reservations Management, VIP Handling, Billing, Payment Processing, Complaint Resolution, Problem-Solving, Multitasking, Communication, Professionalism, Luxury Service Delivery

Industry

Hospitality

Description

About Jumeirah & the Hotel: Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Jumeirah Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller. Its 121 spacious guestrooms and suites, all with private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range; a UNESCO Heritage site. The hotel offers two restaurants, four bars, two swimming pools and a Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment. About the Role: An exciting opportunity has arisen for a Front Office Agent for the Afternoon & Night Shift to join Jumeirah Mallorca. The main duties and responsibilities of this role are: * Provide a seamless and personalized experience for guests during check-in, stay, and check-out, ensuring all information and special requests are accurately processed. Deliver guest service in line with LQA (Leading Quality Assurance), Forbes, and FHR standards, maintaining the highest level of professionalism and luxury service * Anticipate and respond to guest needs, handle inquiries, and resolve complaints promptly, aiming to exceed guest satisfaction. * Assist with reservations, manage VIP bookings, handle guest billing, and process payments efficiently while ensuring accuracy. * Collaborate with other departments to ensure timely room readiness, special requests, and smooth service delivery. * Provide personalized service to VIP guests, manage special occasions, and coordinate with relevant teams to enhance the guest experience. About you: The ideal candidate for this position will have the following experience and qualifications: * Minimum of 1-2 years of experience in a luxury hotel front office. * High school diploma or equivalent required; Bachelor’s degree in hospitality management or a related field is preferred * Exceptional communication and problem-solving skills with the ability to multitask and perform under pressure. * Fluent English is required, other languages are a plus. About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes: * Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement. * Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team. * Benefit from complimentary cleaning of employee uniforms and work attire. * Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.

Responsibilities

The agent will provide seamless and personalized guest experiences during check-in, stay, and check-out, ensuring all requests are accurately processed according to luxury service standards like LQA and Forbes. Key duties include anticipating guest needs, resolving complaints, managing reservations and billing, and collaborating across departments for smooth service delivery.