Front Office Agent - Domes Zeen Chania at Domes Resorts & Reserves

Chania, Region of Crete, Greece -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-in/Check-out Procedures, Handling Guest Inquiries, Complaint Resolution, Room Reservations, Upselling, Payment Processing, Cash Handling, Communication, Coordination, Property Management Systems, Opera Proficiency, Administrative Tasks, Customer Satisfaction, Problem-Solving, Multitasking

Industry

Hospitality

Description

Welcome to Domes! Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe. With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton. Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us. Domes Zeen Chania, a Luxury Collection Resort. We are currently hiring a Front Office Agent for our 5* resort Domes Zeen Chania, a Luxury Collection Resort, an ultimate luxury experience, located in Chania, Crete, for season 2026. Front Office Agent The Role: The Front Office Agent at Domes Resorts plays a key role in providing excellent guest service and ensuring smooth daily operations at the reception desk. This position is responsible for welcoming guests, managing check-ins and check-outs, handling guest inquiries, and ensuring that all guests experience a pleasant and memorable stay. Some of the responsibilities: Guest Services · Greeting and welcoming guests upon arrival and departure. · Perform check-in and check-out procedures efficiently. · Provide information and respond to inquiries about hotel services, facilities, and amenities. · Handle guest requests and complaints in a professional, timely manner, escalating issues when necessary. Reservations, Room Assignments & Promotions · Process room reservations, cancellations, and modifications. · Assign rooms based on guest preferences and availability according to supervisors’ guidelines. · Upsell room upgrades and additional services to maximize revenue. · Promote Hotel Facilities such as restaurants, bars, spa etc. Payment & Cash Handling · Manage billing processes, including payment collection and issuing invoices. · Room charges, and process other financial transactions. · Maintain accurate records of all transactions. Communication & Coordination · Answer incoming phone calls and emails, ensuring appropriate handling with professionalism. · Liaise with other departments (e.g., housekeeping, food and beverage) to ensure seamless guest service. · Maintain a working knowledge of the hotel’s offerings, local area, and events to provide accurate information to guests. Administrative Tasks · Maintain a clean and organized front desk area. · Keep guest records up to date in the hotel's property management system (Opera). · Prepare daily reports on room occupancy, guest arrivals/departures, and other operational metrics. Customer Satisfaction · Ensure a high level of customer satisfaction by addressing guest feedback and maintaining professionalism. · Gather feedback through guest interactions and report any service improvement opportunities. Useful to have: · Bachelor’s degree or Diploma in Hospitality is preferred. · Previous experience in front office, or guest services in a luxury hospitality environment is preferred. · Knowledge of the English language, a second language will be considered a plus. · Proficiency with property management systems (Opera) and other hotel-related software. What you will bring: · Excellent communication and interpersonal skills for managing interactions with both guests and team members. · Ability to work in a fast-paced environment. · A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges · Multitasking to manage appointments, calls, and walk-ins efficiently. · Respect for diversity and inclusion in a professional setting. You will benefit from: Competitive Remuneration Package Continuous Training & Development opportunities Friendly Work environment Domes Resorts is an equal opportunity Employer. All applications will be treated in strict confidentiality. Please note: Only short-listed candidates will be contacted.

Responsibilities

The Front Office Agent is responsible for welcoming guests, managing efficient check-in and check-out procedures, handling guest requests and complaints professionally, and ensuring all guests have a pleasant and memorable stay at the reception desk.