Front Office Agent at EOS Hospitality LErmitage Employee LLC

Pompano Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

0.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Etiquette, Guest Service, Complaint Resolution, Cash Handling, System Operation, Communication, Attention To Detail, Problem Solving, Hospitality, Teamwork

Industry

Description

Responsibilities * Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. * Ascertain callers' needs through open-ended questions. * Describe room accommodations and all amenities. * Accommodate special requests and designate such in the system following the hotel's standard operating procedures. * Access guest history records to best service guests; maintain accurate information in guest history files. * Resolve guest complaints, ensuring guest satisfaction. * Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. * Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). * Present folio to guest and resolve any disputed charges. * Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. * Perform additional duties, as assigned. If you believe hospitality and a friendly smile are your strengths, we want to talk to you! This is a full-time working at the Marriott Pompano Beach. Flexible schedule is required, including weekends and holidays. We offer 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, and discounted travel program benefits for team members and their family, plus more! EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace. Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Responsibilities

The agent must maintain comprehensive knowledge of hotel operations, policies, and room products while handling all incoming telephone calls professionally. Key duties include resolving guest complaints, managing special requests, accurately accessing and maintaining guest history records, and ensuring the security and accuracy of assigned cash banks.