Front Office Agent at Kariera.Recruitment Services Greece

Municipality of Sifnos, Aegean, Greece -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, English, Greek, Payment Processing, Reservation Management, Problem Solving, Empathy, Interdepartmental Collaboration, Record Keeping, Time Management

Industry

Human Resources

Description

Front Office Agent - NOS 5* Hotel & Villas Sifnos Position Overview: The Front Office Staff serves as the first point of contact for guests, responsible for providing exceptional service at the front desk. Key Responsibilities: Welcome guests and assist with check-in and check-out procedures. · Greet guests warmly as they arrive. · Verify guest reservations and process payments. · Provide room keys and explain hotel amenities. Answer phone calls and respond to guest inquiries. · Manage incoming calls promptly and courteously. · Provide information about hotel services and local attractions. · Take reservations over the phone as needed. Manage reservations and maintain accurate records. · Update the reservation system with guest information. · Monitor room availability and pricing. · Assist in handling cancellations and modifications. Handle guest complaints and provide solutions. · Listen to guest concerns and empathize with their situations. · Propose solutions or escalate issues to management when necessary. · Document complaints for future reference and improvement. Collaborate with housekeeping and maintenance to ensure guest satisfaction. · Communicate guest requests for additional services to housekeeping. · Report maintenance issues to the appropriate department. · Follow up with guests to ensure their needs are met. Maintain the cleanliness and organization of the front desk area. · Ensure the front desk is tidy and stocked with necessary supplies. · Organize brochures and promotional materials for guests. · Regularly check for and remove outdated information. Requirements: · Previous experience in customer service or hospitality is preferred. · Strong communication and organizational skills. · Proficient in English and Greek; additional languages are a plus. · Ability to work flexible hours, including weekends and holidays.

Responsibilities

The Front Office Agent acts as the primary guest contact, managing check-in/check-out, handling inquiries, processing payments, and ensuring a warm welcome. Key duties also involve managing reservations, resolving guest complaints, and coordinating with housekeeping and maintenance departments.