At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor.
Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home.
Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the picturesque western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Front Office Agent (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.

• You work in the early and late shift at reception (in exceptional cases also in the night shift).
• You ensure the best possible guest service within your department, taking into account special guests.
• You will familiarise new trainees and interns and be their first point of contact during the induction period.
• You actively support all processes at reception and take on general front office tasks
• You accept complaints and claims and are responsible for handling them confidentially.
• You are jointly responsible for compliance with credit guidelines.
• You inspire our guests with enthusiasm for the hotel's products and actively offer them.
• You convey the A-ROSA holiday feeling to guests at all time