Front Office Agent M/F/X at Accor

Sivota, Epirus and Western Macedonia, Greece -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Check-in and check-out, Guest relations, Property management systems, Opera, Protel, Upselling, Communication, Multitasking, Conflict resolution, Cash handling, Billing, Teamwork, Attention to detail, Professionalism

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Welcome guests warmly and professionally, ensuring a luxury arrival and departure experience Perform check-in and check-out procedures accurately and efficiently Handle guest inquiries, requests, and complaints promptly, ensuring high guest satisfaction Maintain up-to-date knowledge of hotel services, facilities, promotions, and local attractions Coordinate closely with Housekeeping, Concierge, Reservations, and other departments to meet guest needs Manage room allocations, upgrades, and special requests in accordance with hotel policies Process payments, billing, and cash handling in line with financial procedures Maintain accurate guest records and profiles in the Property Management System (PMS) Ensure compliance with brand standards, SOPs, and health & safety regulations Upsell hotel services and amenities where appropriate Handle telephone calls, emails, and internal communication professionally Support VIP arrivals, repeat guests, and special occasions with personalized service Qualifications revious experience in a similar Front Office role, preferably in a five-star or luxury hotel Degree or diploma in Hospitality Management or related field (preferred) Excellent command of English (written and spoken); Greek is an advantage Knowledge of additional languages (e.g. German, French, Italian, Russian) is a strong asset Proficiency in hotel PMS systems (e.g. Opera, Protel or similar) Strong communication and interpersonal skills High level of professionalism, grooming, and attention to detail Ability to multitask and remain calm under pressure Team-oriented with a proactive and positive attitude Flexibility to work shifts, weekends, and holidays Additional Information Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms Job Type: Temporary Job Schedule: Full-Time

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Responsibilities

The Front Office Agent is responsible for providing a luxury arrival and departure experience while managing guest inquiries and room allocations. They must coordinate with various hotel departments to ensure high guest satisfaction and maintain accurate records in the property management system.