Front Office Agent (m/w/d)
at
Phantasialand Schmidt Loffelhardt GmbH and Co KG
Germany, Hamburg, Germany
-
Full Time
Start Date
Immediate
Expiry Date
29 Dec, 26
Salary
0.0
Posted On
07 Oct, 26
Experience
3 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Hospitality & Travel
Description
You will manage and organize our front office and lead a team of 6 employees.
You ensure smooth operations in day-to-day business and take over shift management at reception.
You are responsible for scheduling shifts and vacations, as well as coordinating night shifts.
You are the host from check-in to check-out and ensure a thoroughly successful guest experience.
You ensure professional and proactive guest communication and take care of handling guest complaints.
You are responsible for invoicing and auditing, as well as daily closing and cash book management, and you support the preparatory accounting.
You will be responsible for the monthly accounting closing, including inventory.
You keep an eye on the budget and processes, take care of ordering and checking goods, and contribute to the continuous optimization of our front office processes.
You train new employees and support them in their development.
You regularly coordinate with the Front Desk Managers of the other little BIG hotels in Berlin and work closely with them.
You will work closely with housekeeping and service teams and will be the contact person for employees, service providers and partners on site.
Responsibilities
You have experience as a Front Office Manager, Reception Manager or in a comparable position and ideally bring initial management experience.
Linked-in
Google