Front Office Agent at Maybourne Beverly Hills Hotel

Beverly Hills, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

32.28

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Interaction, Luxury Experience Delivery, Check-in Procedures, Check-out Procedures, Customer Service, Billing Processing, Invoice Processing, Confidentiality Maintenance, Record-keeping, Interdepartmental Partnership, Communication Skills, Service Recovery, Reservation Management, Project Management Assistance, System Maintenance, Telephone Etiquette

Industry

Hospitality

Description

Front Office Agent Job Overview The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application. Summary of Position The Front Desk Agent for Maybourne Beverly Hills is responsible for interacting one on one with guests and delivering 5-Star luxury experience while following hotel’s standards to ensure guest satisfaction. The responsibilities for the role include welcoming guests upon arrival with check-ins and ensure a seamless departure during check-outs, provide exceptional customer service in person and over the telephone, ensure appropriate billing and invoice are processed according to standards, maintain confidentiality for proper record-keeping of guest accounts, partnering with other departments to meet company goals and ensure the guests are satisfied and expectations are exceed in all outlets of the hotel, have good communication skills to clearly and concisely recover any service opportunities and ensure optimum service to guests. Roles and Responsibilities 1. Assist with the arrival/departure of guests ensuring all relevant information is communicated to hotel operations teams and residence is in exceptional condition 2. Assist with service requests (hotel/spa/restaurant reservations etc.) 3. Provide project management assistance including housekeeping scheduling, engineering/maintenance requests, and Out-of-Town instruction requests. 4. Manages pre-arrival communications and preferences 5. Accommodating in-house guest requests, ensuring a high level of guest satisfaction 6. Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system 7. Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence 8. Understanding the selling strategy for the hotel by knowing the status of room inventory and following it 9. Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests 10. Perform other reasonable job duties as requested by Supervisors Qualifications * Ability to lift, carry, and maneuver luggage and other items weighing up to 75 lbs * Frequent standing, walking, and pushing/pulling of luggage carts for extended periods. * Ability to bend, kneel, and reach as needed for luggage handling or assisting guests. * Comfortable working both indoors and outdoors, potentially in varying weather conditions. * Must maintain physical stamina to perform duties efficiently in a fast-paced environment. Physical Requirements * Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. * Stand or walk for an extended period or for an entire work shift Equal Opportunity Employer: Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly. Vision Leading the future of luxury lifestyle; curating distinctive and enriching experiences. Purpose Creating Stories of Distinction The Maybourne Mindset 1. Put People at our heart 2. Stay two steps ahead 3. Make the magic happen Who you would be working for Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests. A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through. Company Benefits * Medical/Dental/Vision Insurance * Company matched 401(k) plan * Company matched Health Savings Plan * Flexible Spending * Paid Holidays * Paid Time Off * Paid Sick Leave * Employee Assistance Program * Free Parking * Employee Recognition Programs * Colleague meals * Colleague Referral Incentive program *The Maybourne Beverly Hills participates in E-Verify.*

Responsibilities

The Front Desk Agent is responsible for delivering a 5-Star luxury experience by managing guest arrivals and departures, ensuring seamless check-in/check-out processes, and providing exceptional in-person and telephone customer service according to hotel standards. Key duties include processing accurate billing, maintaining guest account confidentiality, partnering with other departments to exceed guest expectations, and effectively recovering service opportunities.