Front Office Agent - Moxy Athens City Hotel at SWOT Hospitality

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Upselling, Concierge Services, Administrative Skills, English Proficiency, Problem Solving, Customer Service, Communication Skills, Attention To Detail

Industry

Hospitality

Description

SWOT Hospitality, a leading Hotel Management company, is seeking a Front Office Agent to join the bold and spirited team of Moxy Athens City. At Moxy we create experiences that are vibrant, social, and a little unexpected. If you love being where the action is and enjoy making people feel instantly at ease, you might be exactly who we’re looking for. As a Front Office Agent your responsibilities include but are not limited to: Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout. Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy. Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures. Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy. Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions. Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions. Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction. Understanding of hotel history, services, facility information, and rates and packages Qualifications Degree in Hospitality or Travel & Tourism is highly desirable. Prior solid work experience as a Front Office Agent or similar roles. Thorough knowledge of the hospitality industry. Customer-oriented and friendly personality. Sound communication and administrative skills. Excellent command of English language Attention to detail and a structured way of working Dynamic, friendly and supportive working environment Opportunities for career development within the company Continuous training and development Work with the best professionals in tourism industry SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please visit www.swot.gr

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Responsibilities

Manage guest arrivals and departures while providing excellent service and resolving issues in a timely manner. Perform administrative tasks including registration, room upselling, and coordinating concierge services for guests.