Front Office Agent at Radisson Hotel Group

Freetown, Western Area Urban, Sierra Leone -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Teamwork, Communication, Problem Solving, Hospitality Knowledge, Room Management, Credit Procedures, Reservation Handling, Service Concepts, Revenue Management, Logbook Management, Guest Relations, Safety Deposit Management, Complaint Handling, Special Services Arrangement, Key Control

Industry

Hospitality

Description

Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. Job Description PROVIDE THE HIGHEST STANDARD OF SERVICE TO GUESTS Is available to register, process, and greet customers promptly Checks the daily arrival list Welcomes customers to the hotel Responds to customer requests for information about the hotel and its surroundings Arranges for special services requested by the customer Stays current with developments in the hotel by reviewing the communication logbook each shift; updates the logbook for the next shift Arranges fulfillment of customer services by working with Bell Staff, Housekeeping, Reservations, and Room Service Allocates rooms and issues appropriate keys Follows up and verifies arrivals by updating registration cards in regard to spelling of the guest’s name, address, and method of payment Changes room rates and guest rooms if approved by the Service Manager Handles incoming guest room reservations Handles reservations for guests with rental cards, restaurants, etc. Is aware, at all times, of current room status and room availability Is fully aware of the relevant service concepts Is fully aware of, and knows how to handle, all current and future hotel promotions Utilizes yield management to maximize room revenue Increases hotel revenue by promoting food and beverage alternatives within the hotel Knows the names of key people within Rezidor Minimizes loss of revenue by adhering to all established credit procedures Ensures all guests establish credit upon check-in Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance reports and verifying the accuracy of registration information Improves timeliness of cash flow by adhering to established credit and inventory control procedures Receives proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting and the Service Manager Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Communicates effectively with guests, colleagues, and supervisors Demonstrates teamwork by cooperating and assisting colleagues as needed Handles difficult situations effectively Communicates open and closed dates, availability, and condition of rooms to the Service Manager Keeps effective key control Ensures that guest mail and messages are delivered promptly Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests Issues safety deposit boxes to guests upon request Uses the ABC approach to respond to negative comments and complaints, and notifies the Service manager immediately for appropriate follow-up Qualifications Bachelor’s degree or diploma in Hospitality, or a related Field. 1 year of relevant experience in the Hospitality industry Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

Responsibilities

The Front Office Agent is responsible for providing the highest standard of service to guests, including registering and greeting customers, handling reservations, and ensuring guest satisfaction. They also manage room allocations, monitor customer accounts, and communicate effectively with various hotel departments.