Front Office Agent - Sheraton Milan San Siro at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Complaint Handling, Payment Processing, Multilingual Communication, Front Office Operations, Guest Relations, Administrative Support

Industry

Hospitality

Description

POSITION SUMMARY The resource will be part of the Front Office department and will perform the following tasks: * Welcoming customers * Assigning rooms * Providing information or assistance to customers * Managing reservations * Receiving and handling customer complaints * Analyzing and identifying customer needs * Receiving and sorting phone calls * Filling out forms and documents * Contacting the various departments of the facility to meet customer needs * Managing payments and customer data in line with company policies * Managing guest complaints and needs PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Related work experience. Supervisory Experience: No supervisory experience. License or Certification: None A fluent Knowledge of both Italian and English languages is required At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The agent is responsible for welcoming guests, assigning rooms, and managing reservations and payments. They also handle customer complaints and coordinate with other hotel departments to meet guest needs.