Front Office Agent at The Cloud One

City of Westminster, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

30500.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Invoicing, Cash Handling, Opera PMS, Opera Cloud, Administrative Tasks, Multicultural Communication, English Proficiency, Hospitality Management

Industry

Hospitality

Description

Company Description You create experiences for our guests. As an employer, we create experiences for you. At The Cloud One hotels, every day is unique. Never the same-same, always excitingly different. This is a place where individuality is celebrated, creativity is encourage and people are at the heart of everything we do. We are locally rooted, connected to the city, its culture and its energy - and we bring that spirit into every guest experience. Now we are bringing The Cloud One to the UK for the very first time. Job Description We are looking for an experienced and highly motivated Front Office Agent for a 196-rooms hotel located at a vibrant location in London and offering a lot of exciting projects to be involved in! The hotel is part of the award-winning German-based Motel One Group and we are launching a new sister brand called The Cloud One Hotels soon - you will be involved in an amazing rebranding project! Join our team and grab this unique opportunity! The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following: Looking after our guests, including check-in and check-out Reviewing and processing bookings, overbookings and options Invoicing, including managing payments, as well as cash transactions and cashing up Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) Gaining interdepartmental insights into new areas of activity by working in our multicultural teams Knowledge in Front Office PMS like Opera or Opera cloud is an advantage Must have flexibility to work combination of shifts and occasional Night Shift if required Qualifications Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also: Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have a solid command of English Be a team player and willing to provide assistance across departments – we achieve our results together Ideally with knowledge of PMS Opera Cloud Must be flexible with shifts pattern (Early, Late, Middle, Nights occasionally) Please note we only accept applications with full rights to work in the UK based on full time hours, the hotel does not offer any kind of sponsorship Department: Front Office & Reservation Pay: According to collective agreement Hotel: Lancaster Gate Hotel^840 Type of Employment: Full-time Compensation: GBP 30000 - GBP 30500 - yearly

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Responsibilities

Manage the professional care of hotel guests from check-in to departure, including processing bookings and handling payments. Perform administrative front and back office tasks while collaborating with multicultural teams.