Front Office Agent at The Cloud One

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Care, Check-in, Check-out, Booking Management, Overbooking Management, Invoicing, Payment Processing, Cash Transactions, Cashing Up, Administrative Tasks, Email Management, Hosting Skills, Teamwork, Communication, Quality Focus, Service Orientation

Industry

Hospitality

Description

Company Description Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us. Job Description The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to a genuine farewell at departure. Your duties will also include the following: Looking after our guests, including check-in and check-out Reviewing and processing bookings, overbookings and options Invoicing, including managing payments, as well as cash transactions and cashing up Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails) Gaining interdepartmental insights into new areas of activity by working in our multicultural teams Qualifications Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also: Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have a solid command of English Be a team player and willing to provide assistance across departments – we achieve our results together Department: Front Office & Reservation Pay: Individual agreement Hotel: Motel One Glasgow^7708 Type of Employment: Full-time

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Responsibilities

The primary focus of this role is the professional care of hotel guests, managing the entire process from a warm welcome at check-in through to a genuine farewell at departure. Duties also encompass reviewing and processing bookings, handling invoicing and payments, and performing various organizational and administrative tasks in both front and back office operations.