For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia’s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.
As a Front Office Agent, reporting to the Front Office Manager, you’ll be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile.
This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams.

• Provide exceptional customer service by responding to guest request promptly, efficiently and courteously during check in, check out and throughout their stay.
• Answer all correspondence and enquiries regarding reservation requests either via the phone or email in a timely manner
• Maintain a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and company policies
• Take personal responsibility and initiative for any tasks as required such as securing payments and issue room keys to assure guest satisfaction
• Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts.