Front Office Agent | The Star Grand at The Star Entertainment Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Front Office Operations, Opera PMS, Communication Skills, Payment Handling, Guest Relations, Diplomacy, Reservation Management

Industry

Travel Arrangements

Description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. As a Front Office Agent, reporting to the Front Office Manager, you'll be at the heart of our operations, ensuring efficient check-ins and check-outs, assisting with guest bookings, and handling payments with precision. Your knack for diplomacy will shine as you tackle customer service queries, leaving each guest with a smile. This is a fantastic opportunity where you will build memorable connections with both our guests and hotel teams. A few of your responsibilities * Provide exceptional customer service by responding to guest request promptly, efficiently and courteously during check in, check out and throughout their stay. * Answer all correspondence and enquiries regarding reservation requests either via the phone or email in a timely manner * Maintain a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and company policies * Take personal responsibility and initiative for any tasks as required such as securing payments and issue room keys to assure guest satisfaction * Maintain procedures in relation to credit and cash transactions and relevant charges to guest accounts. What are we looking for * Extensive guest service experience in Front Office/Guest Services * Excellent communication skills both written and verbal with sound knowledge of hotel check-in systems (Opera highly regarded) * Ability to speak a second language (highly regarded but not essential) * Sound knowledge of the local area and surrounds * Excellent grooming and presentation About you As a seasoned expert in customer service, you understand the essence of delivering world-class service. With exceptional communication skills and a positive attitude, you’re poised to excel in this role. Your role will be pivotal in shaping the success of our Hotels at The Star. Join us in making a difference.  Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. It's your time to SHINE! Click on the link below to make your next career move with The Star.

Responsibilities

Manage guest check-ins, check-outs, and bookings while handling payments with precision. Provide exceptional customer service and resolve queries to ensure a positive guest experience.