Company Description
Accor is the fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.
Closer to home, and centrally located in the heart of Darling Harbour, Novotel Sydney on Darling Harbour is the flagship hotel for Accor. Surrounded by an array of tourist attractions, restaurants and bars, Novotel is renowned for quality, simplicity and value for money with 525 rooms boasting spectacular views of Darling Harbour and the Sydney CBD.
Job Description

At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Full-Time All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay.
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Qualifications

• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Excellent grooming and presentation standards
• A passion for the hospitality industry with a drive to deliver exceptional customer satisfaction
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends.

Additional Information

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay.
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis