Front Office All-Rounder at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

First impressions, Hospitality, Guest experiences, Opera PMS, Call handling, Customer service, Communication, Grooming, Presentation, Shift flexibility

Industry

Hospitality

Description

Company Description Are you a master of first impressions with a passion for hospitality and people? Pullman Sydney Airport is seeking a Full-Time Front Office All-Rounder t to join our friendly and dynamic Front Office team. In this role, you will deliver exceptional and personalised guest experiences, ensuring every interaction is memorable. Located just moments from Mascot train station, our hotel offers a supportive, inclusive, and engaging workplace where you can grow your career. At Accor, we are more than a global leader—we welcome you as you are. We support your growth, encourage learning, and help you find purpose in your work. Job Description Deliver exceptional, personalised, and engaging customer service in line with luxury standards Manage guest check-in and check-out processes using Opera PMS. Handle all incoming calls professionally and efficiently Respond to guest queries in a positive and timely manner Liaise daily with departments such as Housekeeping and Food & Beverage to ensure smooth guest experiences Qualifications Passion for hospitality with energy, enthusiasm, and creativity Strong communication and customer service skills Previous experience with Opera (preferred) Full working rights in Australia Immaculate grooming and presentation Flexibility to work rotating shifts, including weekends and public holidays Additional Information Why Join Accor? Along with the opportunity to contribute to one of Sydney’s most iconic hotel precincts, you will enjoy: Genuine career pathways across 45+ global brands Heartist benefits including worldwide staff discounts Learning opportunities through Accor Academie A collaborative, people‑focused culture The chance to make an impact in a precinct known for complexity, scale and performance. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The role involves delivering exceptional and personalized guest service aligned with luxury standards, managing the complete guest check-in and check-out processes using Opera PMS. Additionally, the All-Rounder must handle all incoming calls professionally and respond to guest queries in a timely manner.