Company Description
Hotel Woolstore 1888 – Handwritten Collection is one of Sydney’s most distinctive heritage hotels, perfectly positioned in the heart of Darling Harbour. Blending historic charm with contemporary style, our boutique property offers guests an unforgettable experience with its industrial-chic interiors, curated modern art and vibrant atmosphere.
Originally built in 1888, we are proud to be the fourth oldest of the 21 remaining wool stores in Sydney. Today, this beautifully restored five-storey sandstone and brick landmark houses 90 thoughtfully designed guest rooms, an award-winning local restaurant and bar, and versatile spaces for meetings and events - all crafted to reflect the character and creativity of our storied past.
Job Description
We’re on the lookout for a confident and motivated Front Office All-Rounder to join our dynamic team at Hotel Woolstore 1888. This is a hybrid Guest Service Agent/Reservations role, perfect for someone with a passion for guest engagement, strong attention to detail and a flair for handling group bookings and event enquiries.
In this diverse role, you’ll be the first point of contact for many of our guests – both in person and behind the scenes. You’ll combine warm, personalised front desk service with proactive reservation and sales responsibilities to ensure every stay starts with a great impression and ends with satisfaction.

QUALIFICATIONS

• Previous experience in a front office or reservations role (ideally both)
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Confident handling group bookings and coordinating event-related enquiries.
• Detail-oriented with a knack for organisation and multitasking.
• Knowledge of PMS/booking systems (Opera Cloud experience a plus).
• Ability to work a flexible schedule including mornings, evenings, weekends, and public holidays.
  Additional Information

• Deliver warm, personalised check-in and check-out experiences that leave a lasting impression.
• Manage individual and group reservations accurately across phone, email, and booking systems.
• Respond to event and group enquiries, coordinating with internal teams to ensure smooth planning and execution.
• Coordinate and manage dining events and conference bookings within our Food & Beverage spaces, serving as the primary point of contact for clients from initial inquiry through to booking confirmation.
• Maximise occupancy and revenue through upselling, cross-selling, and proactive rate management.
• Handle guest requests and concerns with professionalism and efficiency, ensuring high satisfaction.
• Support daily front office operations including phones, emails, payments and occasional porter duties.