Front Office All Rounder

at  Novotel

Company Description
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.
Pullman, Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.
Job Description
Be in the heart of it all by joining our Front Office team of our Novotel & Ibis Hotels!
Reporting to the Front Office Manager, our Front Office All Rounder are primarily responsible for providing welcoming and efficient service for our Guest’s registration and departure.

What does an All Rounder’s role entail?

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay.
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety.

QUALIFICATIONS

• Confidence and ability to approach people to initiate conversations.
• Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
• Experience in Retail or Hotel
• Outstanding communication skills, both oral & written
• Must hold work rights in Australia.
• Has a valid drivers license
  Additional Information
  Located in the Heart of NSWs most exciting entertainment precinct – and home to Accor Stadium – you’ll receive fully laundered uniforms, fantastic career and development opportunities, access to wellness benefits, hotel discounts, worldwide benefits

• Provide quality service to our Guests, responding to requests promptly, efficiently and courteously during their check in, check out and throughout their stay.
• Maintain accurate Guest accounts, ensuring all charges are accurate and posted in a timely manner.
• Attend to incoming calls via the switchboard in a professional and polite manner.
• Maintain strict security procedures, ensuring Guest confidentiality and safety