Front Office All-Rounder - Novotel Sydney City Centre at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hotel Environment, Computer Knowledge, Microsoft Office, OPERA Cloud, Working Under Pressure, Multi-tasking, Issue Resolution, Communication Skills, Personal Presentation, Guest Service, Night Audit, Room Controllers, Porterage Service, Self-Check-in Kiosks, Loyalty Program Enrollment

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Located steps from Wynyard, Novotel Sydney City Centre is a haven for comfort, productivity and relaxation. We are seeking a motivated and enthusiastic full-time All-Rounder to join our team. What Will You Be Doing? Delivering service excellence from check in to check out and everywhere in between Be the first point of contact for our guests and visitors Completing a variety of tasks ensuring everyday is different. From selling the Hotel's facilities to maintaining guest accounts Perform duties of Night Audit, room controllers and porterage service Providing passionate, knowledgeable and friendly service to external and internal guests at all times Assisting our guests with our self-check in kiosks Ensuring guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program Qualifications Your Skills and Experience Include: Previous customer service experience, preferably in a Hotel environment Strong computer knowledge including Microsoft Office and preferably OPERA Cloud The ability to work under pressure, multi-task and think on your feet to quickly resolve issues Strong communication skills and pride in personal presentation Have a natural ability to surprise guests with your authentic guest service A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay Availability to work 38 hours per week across a 7-day rotating roster including mornings, afternoons, evenings and weekends Additional Information What’s in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The All-Rounder will be responsible for delivering excellent service from guest check-in through check-out, acting as the first point of contact, and performing varied tasks including Night Audit, room control, and porterage services. They must provide passionate and knowledgeable service while assisting guests with self-check-in kiosks and promoting the ALL loyalty program.