Front Office - All Rounder

at  The Branksome Hotel Residences

The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our 4½ stars rating in Tripadvisor and Google review.
CNBC has ranked the Best Hotels for Business Travelers 2022 and has awarded The Branksome Hotel & Residences with the Best Hotel overall for Business Travelers in whole of Australia. This rating was conducted through the market and consumer data firm Statista.
We are currently looking for exceptional individuals to join our team as full-time Front Office All – Rounder.

• Welcome guests at check – in; cross referencing reservations details and fare-welling guests at checkout
• Attend to incoming calls by answering queries and providing outstanding guest service
• Ensure all guest requests are accurately actioned with prompt follow through
• Create innovative ways to up-sell additional services to our guests
• Maintain high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and issuing of room keys
• Process reservations either by phone, fax or email.
• Demonstrate high professional telephone manner and excellent communication skills
• Demonstrate high level of customer service at all times
• Perform shift work including overnight shift, working weekends and public holidays
• Maintain immaculate grooming standard